Bacs Direct Debit Training
Confident & knowledgeable teams
Direct Debit is the preferred payment method for many customers, but how confident are your staff able to discuss Direct Debit? Can they deal with customer queries and manage error items such as unpaid Direct Debits and Indemnity Claims? Regular Direct Debit training will make sure that your Direct Debit system is efficient and compliant with the Bacs Scheme Rules.
Bacs accredited training provider
Trusted, relevant and usable knowledge. As a Bacs Accredited Training Provider, we have delivered training to hundreds of companies – from the smallest to the largest organisations – in the UK, Europe and beyond.
We have worked with organisations operating in a range of market sectors (including charities, not-for-profits, retailers, education providers, and banks).
We are proud to deliver training of the highest quality and will also be available for ongoing support when you need us.
Tailored, bespoke courses or one of our trusted options
Online face-to-face Direct Debit Training
Bacs Accredited Training delivered face-to-face over the Internet, either individually or to groups, at a time that suits. Using interactive breakout sessions, online whiteboards, presentation slides, and face-to-face discussions, this course is a complete overview of Direct Debits and vital for those working remotely and requiring greater insight and support.
Regional Direct Debit Training
Bacs Accredited Training run at UK city-centre locations, including London, Birmingham, Manchester, Edinburgh, Bristol and others. This course is a complete overview of Direct Debits and is an opportunity for individuals to learn in an environment where ideas are shared across organisations.
On-site Direct Debit Training
Bacs Accredited Training at your offices at a date and time to suit your team. This course is a complete overview of the Direct Debit process and is tailored to the way you work, the systems you have in place, issues you are experiencing, and your individual learning requirements.
Bespoke Direct Debit Training
A fully tailored training day/days focusing on your specific requirements and including practical guidance and hands-on support. These could include Implementing/Migrating to AUDDIS courses and Launching Paperless Direct Debit (PDD) courses, amongst others.
Call Centre / Sales Training
Typically run as a series of short sessions, these courses cover everything sales teams need to handle front-line queries. This training will ensure your teams are Scheme-compliant and can confidently deal with any questions raised.
Bank Direct Debit Training
This training is for A Services Users and paying banks. It provides a thorough overview of the Direct Debit Scheme rules and responsibilities. It will answer questions about managing Direct Debit schemes, important issues for supporting Service Users, Indemnity Claims and more.
Clear Direct Debit is definitely an organisation that has saved us a lot of money and has provided us with support in moments of need. Direct Debits are our main source of income and for most charities automated processes are not always so reliable, so it’s good that we have Clear Direct Debit as a back-up support.
We have been working with Clear Direct Debit for a few years now and they are very efficient and responsive. They have been a great support to our organisation!
Family for Everychild
We selected Clear Direct Debit in late 2017. The Direct Debit process is managed efficiently and their team of knowledgeable specialists also keep us updated on new developments. They have taken time to understand the needs of HIOWAA and are proactive in giving us relevant advice on BACS scheme rules. We look forward to a long lasting partnership with them.”
Director of Finance, Hampshire and Isle of Wight Air Ambulance
The British Horse Society is the UK’s largest equestrian charity. Clear Direct Debit help us deal with all our Direct Debits for our 100,000+ members, smoothly and efficiently. We feel we are in a really safe pair of hands giving peace of mind. They give great advice and training and whenever we have wanted to action changes they have been able to guide us through the processes smoothly. They have really gone the extra mile for us, are always available for a call in a crisis or just for a chat when we want to think something over. I would highly recommend using Clear Direct Debit to all my Membership counterparts.”
Director of Membership, The British Horse Society
Clear Direct Debit have made our DD collections hassle free, would highly recommend”