LOROS – Leicestershire & Rutland Organisation for the Relief of Suffering

November 24, 2023

The goal

LOROS (the Leicestershire & Rutland Organisation for the Relief of Suffering) provides free, high-quality and compassionate hospice care in the Leicester, Leicestershire and Rutland area for terminally ill adult patients, their families and carers.


In 1996, a lottery was set up to create a vital source of income for the hospice, with a jackpot of £2000 drawn every Friday.

The challenge

Direct Debits are an important part of LOROS Lotteries Limited’s approach to enabling people to play regularly. In 2013, LOROS Lotteries needed a new Direct Debit partner, as its previous provider no longer provided support. Secure Collections – now part of ClearDebit – had a strong reputation among lottery providers.

The solution

ClearDebit enables LOROS to collect direct debit payments from lottery supporters efficiently. It has also enabled LOROS to mail merge Direct Debit advance notification letters from the system for easier compliance with Bacs scheme rules and less failed payments. ClearDebit also provides website pages for payment processing, as well as card payment solutions for online purchases, including scratch cards, raffle tickets, and lottery entries.

The outcome

LOROS has enjoyed a successful relationship with ClearDebit, knowing its Direct Debits and data are in safe hands, and with ClearDebit’s support, is continuing to grow its Direct Debit supporter base, which in turn will help generate more income. In addition, by being able to seamlessly import data files, LOROS Lotteries Limited has been able to save admin time as well as ensure the accuracy of its data.

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For many of us, direct debits are a key part of our everyday finances. From paying bills to keeping our gym membership up to date, we rely on direct debits to help us meet our financial commitments with the minimum of fuss. For businesses needing to debit customers on a regular basis, a direct debit makes sense. Indeed, in the year to February 2025, almost five billion direct debit transactions took place, totalling £1.49 trillion, underlining just how accustomed we are to using direct debit. But when you’re looking for a solution to take regular payments from customers, there are a number of options out there that all seem to offer the same end result. However, there are some very good reasons as to why you should partner with an Bacs (Bankers Automated Clearing Services) approved software provider such as Mosaic Software by ClearDebit , which is one of only 13 Bacs-approved software providers in the UK . You’ll have complete certainty Managing numerous payments every month is a big responsibility – and as a business you need to know you’re providing your customers with the very best. Mosaic Software by ClearDebit has undergone rigorous testing and successfully completed a robust approvals process to be one of only 13 software providers to be approved by Bacs – meaning you can have complete confidence in the platform and the service you’re providing your customers. Safety and security a priority As part of the Bacs approval process, the safety and security of the software is assessed and reviewed to ensure it meets the very high standards of Bacs. After all, Bacs has been processing payments since 1968, and has a very strong reputation to protect! As your customers become increasingly concerned with online and digital security in general – as well as the security of their money online in particular – being able to offer them a Bacs-approved Direct Debit will give them confidence that their money and personal details are going to be kept safe. Build your own brand reputation The partners and suppliers you use are an extension of both your brand and your brand reputation, too. By having a Bacs-approved Direct Debit Software provider on your side, you immediately benefit from the reflected show of quality, demonstrating a commitment to doing things well, and doing things properly. It’s a serious consideration – after all, we’ve all seen the repercussions for a business when a supplier does the wrong thing and the contracting business has to endure the reflected negativity. Imagine that happening with something affecting all of the customers you’re regularly debiting. To find out more about how Mosaic Software by ClearDebit can help your business, click here .
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