Meet the Team: Jayne, Bureau Manager

Behind every Direct Debit collection is a team of people who know Bacs inside out. In this series, we introduce the ClearDebit team: who they are, what they do day to day, and what they’d tell anyone getting started with Direct Debit. Whether you’re a long-standing customer or just exploring your options, it’s good to know who’s looking after your payments.

Jayne recently joined ClearDebit as Bureau Manager, looking after our bureau teams and the customers they support day to day. Here’s a bit more about her.

What does a typical day look like for you?

Equal parts customer queries, product tweaks, and Bacs legislation. I’m basically a professional multitasker with a soft spot for spreadsheets.

What's the most common misconception about Direct Debit?

People mix up a Direct Debit with a standing order, and think amendments can be made whenever. Direct Debits follow a strict process under the Direct Debit Guarantee, which protects the customer. They must be notified in advance of any change to amount or date, and are entitled to an immediate, no-questions-asked refund from their bank if something goes wrong

What do you enjoy most about working with our customers?

That’s easy. I love making their day easier by taking away the hassle of processing Direct Debits and the admin around them, giving them time back to do what they should be doing: running their business.

Any advice for organisations new to Direct Debit?

Don’t panic. We’re here to help in whatever capacity you need us for. We have years of Bacs experience (too many to count) to make your Direct Debit journey easier.

Outside of work, what keeps you busy?



Pets, family, theatre visits, and the odd radio show to present.

Have a question about Direct Debit?